Support and FAQs
If the below doesn't answer your question, please email us at hello@dopha.co – we're here to help!
Product
- Our sofas are crafted from timber, carbon steel springs and high-density foam (three types, for Dopha’s special balance of comfort, support and bounce). Encased in a microfibre ‘inner’ cover.
- Our covers come in a variety of materials, with a focus on natural fibres such as cotton and linen, and recycled polyesters made from repurposed bottles. All of our fabrics are REACH compliant and OEKO TEX Standard 100 certified, and our recycled options are recycled according to the Global Recycled Standard.
- Our cushions are filled with sustainably sourced feathers.
We source our fabrics from Denmark, and make our sofas in China – with some of the best makers in the business (we’re biased, but we believe it!). We selected our makers for their attention to detail and quality control. And we ask all of our makers and suppliers to adhere to our Code of Conduct that ensures fair pay and good working conditions for all. We have personally visited our factory and can vouch for that.
Not difficult at all – we've done the work for you. Each module arrives in its own box, but we've already put your covers on for you. So all you need to do is unbox each module, swivel out your attachment hooks and position them so that they are aligned, and push your modules together until they click into place.
The next hardest part is deciding what to binge watch when you sit down.
They click together with pre-attached connectors. Each module has a sturdy metal hook or node underneath that clicks together and holds firm. If you want to separate your modules for any reason, you just lift the module with the ‘node’ up until it’s away from the hook. It’s even easier than it sounds.
One module at a time, separate the strips around the base, then pull up and off like pulling a sweater over a kid’s head. Once you’re ready to put them back on again, here are some tips that we've found helpful:
1. Remember the roll of spare velcro guard you would have received when your sofa first arrived, this is helpful if you find the velcro is getting stuck on your microfibre before you have it in place. It’s much easier to get your covers into place with the velcro protected.
2. For the end modules, there’s an arm piece, and a back/seat piece. We find it easiest to start with the arm, then the back and finish with the seat. Pull the fabric over the module, and push it into the creases of the sofa.
3. In the ‘creases’, the velcro adheres directly onto the microfibre. When you pull the ends down and under the base, you’ll have soft velcro along the underside to adhere to.
4. If there are any wrinkles, try pulling the edge of the cover tighter and re-positioning the velcro a little deeper. Once you’re happy, remove the velcro guard (or, just leave it on!).
Absolutely! That’s what we’re about. If it’s a Dopha cover, it’s machine washable to 30°C max. Please never put them in a tumble dryer, as any amount of minor shrinkage will make it impossible to refit your covers (and, unfortunately, void your cover warranty).
That really depends on you, your household, your couch-time snack habits and your level of cleanliness. Have a dog? Or some kids? Or a favourite movie snack that’s messier than the average? You might want to wash (or swap) your covers every 3–6 months. But on average we imagine once a year would be plenty. We will leave it up to you – you’re in control here.
Sustainability
Dopha was created to extend the life of the sofa – and make sure a worn cover is not the reason a perfectly good piece of furniture ends up in landfill.
We are super conscious about everything we put into the world. If it doesn’t add value, we don’t want to do it. So we make sure our products are made to last, and use considered materials that prioritise natural or recycled sources where possible.
But our product is only one part of the story. For packaging, we keep things as minimal as possible, and use recycled (and recyclable) PET bubble wrap, recycled (and recyclable) plastic poly bags and FSC certified paper stocks.
Ethically sourced feathers are collected once they have naturally shed from the bird, or as a by-product of the meat industry. Never plucked from a bird while it is alive. It also means that the farms on which those birds live meet set standards for quality of life.
Apart from (hopefully) enriching our customers' lives with good, sustainable furniture, we donate a portion of our profits to hard-working charities combatting homelessness in Australia. Because we believe everyone deserves a comfort zone of their own.
Orders & Shipping
Shipping costs are calculated based on your order and shipping location. Because shipping furniture is complicated and costly, we cover a good chunk of the cost, to make it as simple and affordable as possible for you.
Ordering covers only?
Free shipping Australia-wide.
For sofa orders, shipping will be calculated at checkout based on your postcode, as follows:
$99
Melbourne Metro
$199
Sydney and Regional NSW
Outer Melbourne, Geelong and Regional VIC
Adelaide, Brisbane, Canberra, Perth Metro
$299
Hobart, Launceston
Sunshine Coast, Toowoomba
$399
Darwin Metro
South-East WA
If you are located somewhere that's not captured above, please reach out for a custom delivery quote.
Yes you can – if you are in Melbourne, you're welcome to collect your order from our warehouse in Braeside. Orders will be ready for collection in 1–3 business days and pickup hours are 9–4 Monday–Friday.
If you are interstate but wish to organise your own freight, that's possible too – choose the 'collect' option at checkout and organise for your transport to collect your order on your behalf.
We use a bespoke furniture delivery service who make interstate delivery runs on certain days.
Allow us 1–2 days to pack your order.
From there, it should be delivered in:
1–2 business days for Melbourne Metro
5–12 business days for regional VIC and all interstate locations
You will get a call or message the day before delivery to schedule a time that suits.
Got sudden cold feet about choosing a red couch? That’s ok – reach out to us as soon as you do, and we’ll see if we can modify it before it’s shipped. This usually means you’ll need to let us know within 12–24 hours. If it’s already shipped, you’ll need to follow our returns process for an exchange. The best part is, if it's the colour you're unsure about, you only need to exchange the cover!
Returns & Warranty
Because of the added logistics involved in shipping such a large item, we recommend you check the measurements and make sure it’s right for your space before you order. If you need help, email us first.
Having said that, we want you to love your Dopha sofa, and can arrange a return within 14 days if you change your mind. We can arrange return shipping (with subsidised rates), but the cost of that is up to you.
Covers can be returned or exchanged individually within 14 days as well.
If anything arrives damaged or incorrect, of course we will gladly make that right with a refund or exchange – at no cost to you.
Email hello@dopha.co to request a return or exchange.
Please note: custom orders are not eligible for change of mind return.
Our sofas come with a 10-year warranty because we intend them to last decades – under fair and normal use. Covers have a 1-year warranty against manufacturing defects, not against shrinking in the tumble dryer (because, well, we told you so).
If you have an issue, please email hello@dopha.co with the details of your original order, and the issue you’re experiencing.
Well heaven forbid! We don’t intend on going anywhere. But if, for whatever reason, we are no longer able to sell our replacement covers, we will make sure that the pattern and specifications are available so that anyone proficient in sewing upholstery, will be able to make a replacement cover for you.
Care Instructions
All of Dopha’s covers are machine washable to 30 degrees. We recommend using mild detergent, and drying out of direct sunlight (to prevent any sun bleaching).
Dry cleaning is also an option.
Please don’t put them in a tumble dryer, as they may shrink and you won’t be able to get them back on your sofa.
We’ve done what we can to create a product that will last. Decades, hopefully! But, life isn’t perfect and if something does happen to your sofa, reach out to us at hello@dopha.co and if you’re covered by warranty, we’ll replace it.
Contact
Email us at hello@dopha.co – we'd love to hear from you.
Our Melbourne showroom is located off Little Oxford St – via the laneway between 77 & 79 Little Oxford – and we welcome visits by appointment. Check the footer for booking link.
We also offer virtual showings (via video call) for everyone outside of Melbourne – via the same booking link.
We have pop-ups from time to time in other cities around Australia. We can let you know when we’re headed your way via email – sign up to our newsletter (via the homepage) for updates.